Frequently Asked Questions
As the shipper, you are responsible for entering the correct dimensions and weight into the OnShip Elite for calculating the correct shipping charge. As an alternative, you can order the OnShip Station which is a single piece of hardware that is an all-in-one parcel dimensioner, scale and label printer. This will provide you with accurate weights and dimensions and increase your processing speed.
OnShip Elite has discounted rates with the large parcel carriers. Activate your carrier rates in OnShip Elite and we will rate shop your rates against our rates and let the best rate win. Sometimes your rate may be better. Sometimes our rate is better. When our rate is better you save money on your shipping costs.
A: A "Digital Wallet" at OnShip Elite is a secure, online financial account that allows you to store and manage funds specifically for shipping transactions. To access our discounted shipping rates, you need to add funds to your Digital Wallet. This is done by authorizing a specified dollar amount through an ACH bank transaction or by using a credit card.
By maintaining a balance in your Digital Wallet, you can seamlessly cover shipping costs, ensuring you always get the best possible rate. This approach streamlines your financial transactions with OnShip Elite, making it easier and more efficient to manage your shipping expenses.